Payment

Payment by:

  • PAYPAL (you do not need to have a PayPal account to use this method)
  • CHEQUE / POSTAL ORDER
  • CASH
  • CREDIT / DEBIT CARD OVER THE TELEPHONE

HIRE/PURCHASE, FINANCE AND PAYMENT TERMS CAN BE ARRANGED BY DISCUSSION. Please make cheques made payable to FMBs and MAGNET MEDICS. Please note that it takes up to 5 days for cheques to clear before the order is posted.

Prices

Prices listed are all inclusive of VAT but not delivery.

Delivery costs

The following are our charges for delivery:

  • FREE to UK on orders over £120.00
  • £4.99 to UK on orders under £120.00
  • £35 to Europe
  • £80 to outside Europe.

Delivery

Items are typically sent out next day, subject to availability, but please allow up to 7 working days.

Please notify us of any damages or missing items as soon as possible, at least within 30 days of delivery if not sooner.

Returns and refunds

Refunds or replacements will be given for the following:

    • Goods damaged in transit
    • Faulty goods
    • If you feel the product has not been beneficial over a 4-week period. *

In all cases, where a manufacturers guarantee is in force, we will be responsible for the first 28 days after purchase. Beyond that period it is the manufacturers responsibility to make good any defective item.

Items not returned in their original packaging/box will have an amount deducted from the refund to reflect the cost of replacement. Unless we arrange collection, items should be sent back Recorded or Special Delivery via the Post Office or by Courier. All items must be signed for and trackable.

We are unable to refund returned parcels that are lost or damaged in transit.

*Please note that in cases where the product is returned due to no benefit being found, products must be returned in their original packaging and be in near-new condition. A 20% administration charge will be applied for return of these trialled items.

Items are typically sent out next day, subject to availability, but please allow up to 7 working days.

Hire Returns

It is vital that products are placed into suitable packaging for transit back to us. This is due to insurance purposes made by the courier service. Any goods that are not packed into suitable boxing can either be refused by driver, or if damaged or lost in transit due to lack of packaging incur a cost.

Warranty 

All new Activo-Med Impulse Line products come with a 2 year manufacturers warranty. This warranty doesn’t cover accidental damage or misuse, and is non-transferable.

Contact

We are contactable via email, telephone or social media (see Contact).

Agents are active throughout the leading European countries and the presence of the
full range of products is now being extended from the rider to include the equine vets and physiotherapists